Pet accidents can affect more than the visible carpet surface. We assess the stain, odour and likely depth of contamination, then explain suitable treatment and any limitations before work begins.
A small mark on the pile may be only part of the problem. Repeated accidents can reach the backing or underlay, and surface sprays may leave residues without addressing the affected layers. Tell us where accidents happened, how long the smell has been present and what you have already tried.
We combine the history with visual checks, UV inspection and moisture readings where useful. The treatment plan may involve enzyme products, controlled flushing and extraction, or a recommendation to inspect underlying materials. Persistent odour and permanent colour changes are discussed separately so you know what the work is intended to address.
Discuss Your Cleaning Needs
The appropriate treatment depends on the fibre, accident history and affected layers. Confirm whether room cleaning or additional work is included in your quote.
UV inspection may help highlight residues, but it is interpreted alongside visible marks, odour and your accident history. It is not a guarantee that every affected spot will fluoresce.
Moisture readings and accessible checks help guide treatment. We explain when the backing, underlay or floor may need separate inspection.
Enzyme or other targeted products are selected for the contamination and material, with application and dwell time adjusted to the situation.
Sub-surface extraction may be appropriate for some areas. We discuss its limits and whether heavily affected materials need a different approach.
Urine, vomit and other accident marks are assessed individually. Dye changes or damaged fibres may remain even if the affected area has been cleaned.
We confirm whether the quote covers a spot, several affected areas or a whole-room clean, then provide drying and access advice.
Show us the affected areas and previous products. We assess the carpet and discuss likely contamination.
We explain the treatment, expected limits and any further inspection or material replacement that may be needed.
Suitable products are applied and recovered using the agreed method, with attention to moisture and affected layers.
We discuss the result, ventilation and keeping pets away while the area dries. Further assessment may be needed if odour persists.
Whether the issue is one recent spot or a repeatedly used corner, tell us how often it has happened. The history helps us decide whether a surface treatment is practical or deeper materials need attention.
Raise pet odour early in your handover planning. Leave time to assess the carpet and underlay, and confirm any extra treatment separately from a standard end-of-lease carpet clean.
The accident history helps us assess the right areas and avoid repeating treatments that have already failed.
Identify known spots and any areas your pet repeatedly visits. Tell us whether the concern is a mark, an odour or both.
Note when accidents happened and which products were applied. Mention soaking, repeated treatments or previous carpet cleaning.
Remove small items around affected spots and arrange a separate space for pets while assessment and treatment take place.
Allow drying time and discuss any recommendation to inspect underlay or flooring. Follow the aftercare for the method used.
Confirm whether your quote covers individual spots, several affected areas or a whole-room clean. Repeated contamination beneath the carpet may need additional work, and permanent fibre or dye changes may remain.
Call with the affected rooms and accident history. We can discuss the next available assessment and what information will help us prepare.
Availability and scope confirmed before booking
Call 07 3778 7181Include your suburb, pet type, affected rooms, age of the marks and any products already used. Photos help show the size and location of visible stains.
Need attention for another surface or room? Explore the relevant service and tell us what you need. Confirm the scope, availability and price of any additional work before adding it to your booking.
Room-by-room carpet cleaning with fibre checks, suitable spot treatment and hot water extraction where appropriate.
View Steam Carpet CleaningCarpet maintenance for offices, retail and shared areas, with access, trading hours and drying planned for the site.
View Commercial Carpet CleaningSofas, lounges and chairs assessed for fabric-suited cleaning, targeted marks and practical drying advice.
View Upholstery CleaningIndividual rug assessment covering fibres, dyes, backing and suitable cleaning and handling arrangements.
View Rug CleaningEnd-of-lease carpet cleaning planned around your room count, exit checklist, moving date and key handover.
View Bond CleaningMattress surface cleaning selected after care-label and construction checks, with stain and drying expectations explained.
View Mattress CleaningCurtain and lining checks before deciding on in-place cleaning, removal or specialist handling.
View Curtain CleaningAssessment of burns, tears, loose carpet and seams, with donor patches or re-stretching discussed where practical.
View Carpet RepairPractical answers about the method, preparation, expected results and aftercare.
